SSC activity

Operating shared service centres, or SSC activity, is one of the strongest pillars of WTS Klient Hungary’s financial management business, and one of the largest areas of our outsourcing service. As part of our outsource SSC activity, we set up and partially or fully run the shared service centres of multinational corporations in Hungary.

Despite being around for more than two decades, automation in the financial industry based on global centralisation to increase efficiency with the emergence then spread of administrative service centres (SSCs) still counts as a modern approach. And SSC activity, i.e. the outsourcing of service centre-based operations, is a particularly innovative solution in this area. However, we recognised the extraordinary efficiency of SSC activity early on, and so we already have many years of experience and the expertise of a large number of staff working in the field on a continuous basis to offer our clients.

Our colleagues provide customised operating frameworks in multiple languages covering more than 20 countries, mainly in the European Union.  As part of the SSC activity, we are also often involved in process improvement, the integration of new systems and solutions, as well as the development and operation of efficiency-boosting and measurement systems.

Constantly competing and complying in an international SSC environment is part of the daily routine for our staff.

We undertake the design, operation and continuous improvement of process-driven activities within SSCs.

Accounting and financial processes are documented in the SSC activity with segregated responsibilities, in accordance with the following pillars:

  • P2P – Purchase to Pay (purchase and approval processes from invoice booking to payment)
  • O2C – Order to Cash (sales order processing, from invoicing to customer payment processing, accounts receivable management).
  • R2R – Record to Report (includes financial closing and reporting processes)
  • BI-KPI – Business Intelligence – Key Performance Indicator (tracking performance using business intelligence linked to databases)

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